:root {
    --ink: #14213d;
    --muted: #667085;
    --line: #d7e0ea;
    --panel: #ffffff;
    --bg: #f4f7fb;
    --brand: #2563eb;
    --danger: #dc2626;
    --ok: #0f766e;
    --shadow: 0 18px 45px rgba(20, 33, 61, .1);
}

* { box-sizing: border-box; }

body {
    margin: 0;
    font-family: "Segoe UI", Arial, sans-serif;
    color: var(--ink);
    background: var(--bg);
}

.topbar {
    height: 72px;
    display: flex;
    align-items: center;
    gap: 28px;
    padding: 0 max(22px, calc((100vw - 1180px) / 2));
    border-bottom: 1px solid var(--line);
    background: #fff;
    position: sticky;
    top: 0;
    z-index: 10;
}

.topbar strong {
    font-size: 26px;
    color: var(--brand);
}

.topbar nav {
    display: flex;
    gap: 18px;
    flex: 1;
}

a {
    color: var(--ink);
    text-decoration: none;
    font-weight: 800;
}

button {
    min-height: 42px;
    border: 0;
    border-radius: 999px;
    padding: 0 18px;
    color: #fff;
    background: var(--brand);
    font-weight: 900;
    cursor: pointer;
}

input, select, textarea {
    width: 100%;
    min-height: 46px;
    border: 1px solid var(--line);
    border-radius: 10px;
    padding: 10px 12px;
    color: var(--ink);
    background: #fbfcff;
}

textarea {
    min-height: 90px;
    resize: vertical;
}

label {
    display: grid;
    gap: 6px;
    color: var(--muted);
    font-size: 12px;
    font-weight: 900;
}

.agent-pill {
    display: flex;
    align-items: center;
    gap: 10px;
}

.agent-pill span {
    padding: 10px 14px;
    border: 1px solid var(--line);
    border-radius: 999px;
    background: #fbfcff;
    color: var(--muted);
    font-weight: 800;
}

.care-shell {
    width: min(1180px, calc(100% - 32px));
    margin: 0 auto 54px;
}

.hero-care {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 360px;
    gap: 24px;
    align-items: end;
    margin: 24px 0;
    padding: 28px;
    border-radius: 18px;
    color: #fff;
    background:
        linear-gradient(135deg, rgba(20,33,61,.96), rgba(37,99,235,.82)),
        #14213d;
    box-shadow: var(--shadow);
}

.hero-care span {
    color: #bfdbfe;
    font-size: 12px;
    font-weight: 900;
    text-transform: uppercase;
}

.hero-care h1 {
    max-width: 720px;
    margin: 10px 0 12px;
    font-size: 42px;
    line-height: 1.08;
}

.hero-care p {
    max-width: 760px;
    margin: 0;
    color: rgba(255,255,255,.82);
    font-size: 16px;
}

.metric-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 10px;
}

.metric-grid article {
    padding: 16px;
    border: 1px solid rgba(255,255,255,.25);
    border-radius: 12px;
    background: rgba(255,255,255,.12);
}

.metric-grid strong {
    display: block;
    margin-top: 8px;
    font-size: 30px;
}

.notice {
    margin: 18px 0;
    padding: 12px 16px;
    border: 1px solid #bfdbfe;
    border-radius: 12px;
    background: #eff6ff;
    color: #1d4ed8;
    font-weight: 800;
}

.work-grid {
    display: grid;
    grid-template-columns: 430px minmax(0, 1fr);
    gap: 18px;
}

.panel {
    padding: 20px;
    border: 1px solid var(--line);
    border-radius: 16px;
    background: var(--panel);
    box-shadow: var(--shadow);
}

.panel-head {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    align-items: center;
    margin-bottom: 16px;
}

.panel-head h2 {
    margin: 0;
}

.panel-head span, .muted, small {
    color: var(--muted);
}

.ticket-list {
    display: grid;
    gap: 10px;
}

.ticket-card {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 80px auto;
    gap: 12px;
    align-items: center;
    padding: 14px;
    border: 1px solid var(--line);
    border-radius: 12px;
    background: #fbfcff;
}

.ticket-card.active {
    border-color: var(--brand);
    box-shadow: 0 0 0 3px rgba(37,99,235,.12);
}

.ticket-card strong, .ticket-card span, .ticket-card small {
    display: block;
}

.ticket-card span {
    margin-top: 4px;
    color: var(--muted);
    font-size: 13px;
}

.ticket-card b {
    display: block;
    font-size: 13px;
}

.ticket-card button {
    min-height: 36px;
    padding: 0 14px;
}

.detail-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
    margin-bottom: 16px;
}

.detail-grid article {
    min-width: 0;
    padding: 14px;
    border: 1px solid var(--line);
    border-radius: 12px;
    background: #fbfcff;
}

.detail-grid span, .detail-grid strong, .detail-grid small {
    display: block;
}

.detail-grid span {
    color: var(--muted);
    font-size: 12px;
    font-weight: 900;
}

.detail-grid strong {
    margin: 8px 0 4px;
    overflow-wrap: anywhere;
}

.action-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 12px;
}

.action-card {
    display: grid;
    gap: 12px;
    padding: 14px;
    border: 1px solid var(--line);
    border-radius: 12px;
    background: #fbfcff;
}

.action-card.danger {
    border-color: #fecaca;
    background: #fff7f7;
}

.action-card.danger button {
    background: var(--danger);
}

.login-shell {
    min-height: 100vh;
    display: grid;
    place-items: center;
    padding: 24px;
    background:
        linear-gradient(135deg, rgba(20,33,61,.96), rgba(37,99,235,.78)),
        #14213d;
}

.login-card {
    width: min(920px, 100%);
    display: grid;
    grid-template-columns: minmax(0, 1fr) 360px;
    gap: 24px;
    padding: 28px;
    border-radius: 18px;
    background: #fff;
    box-shadow: 0 24px 70px rgba(0,0,0,.24);
}

.login-card h1 {
    margin: 10px 0;
    font-size: 42px;
}

.login-card p {
    color: var(--muted);
}

.login-card > div span {
    color: var(--brand);
    font-size: 12px;
    font-weight: 900;
    text-transform: uppercase;
}

.login-card form {
    display: grid;
    gap: 12px;
}

@media (max-width: 900px) {
    .hero-care, .work-grid, .login-card {
        grid-template-columns: 1fr;
    }

    .metric-grid, .detail-grid, .action-row {
        grid-template-columns: 1fr;
    }

    .topbar {
        height: auto;
        flex-wrap: wrap;
        padding-top: 14px;
        padding-bottom: 14px;
    }

    .topbar nav {
        order: 3;
        flex-basis: 100%;
    }
}